Our delivery rules

1. Delivery of goods is carried out by the method chosen by the buyer at checkout
2. Delivery cost is paid upon receipt of the order and depends on the selected method of delivery, the total mass and dimensions of the goods
3. The seller guarantees the delivery of goods in good condition and quality
4. The order is handed over to the buyer or to an authorized person upon presentation of the order number and full name of the buyer for whom the order was placed
5. In case of refusal to receive the goods for unreasonable reasons, the buyer must pay the shipping cost (if the deposit was not paid)
6. If the buyer made a 100% prepayment before familiarizing himself with the order live, but for some reason the goods did not fit or did not like, the seller refunds the buyer minus the cost of delivery, storage of goods, etc. 

     

    Delivery Methods

    •  Delivery by courier in Kiev

    ✔ Delivery is carried out within Kiev, except for the following areas: Korchevaty, Bortnichi, Osokorki (cottages), Pushcha-Voditsa, Kitaevo, ZhK Chaika, st. Pukhovskoy (Troyeshchina)

    ✔ Delivery is carried out within 1-3 business days from the date of order confirmation

    ✔ Upon receipt of the order from the courier, the buyer must check its completeness and safety

    ✔ If you refuse the order, the buyer must pay the delivery cost to the courier 

    The cost of courier delivery:

    Small-sized goods - 80 UAH

    Oversized goods (volumetric weight of which is 2 kg or more) - 120 UAH

     

    • Delivery of goods by “Nova Poshta”

    ✔ The term for sending the order is within 1-3 business days from the date of confirmation of the order

    ✔ The terms, duration and cost of delivery of goods are determined in accordance with the current rules and tariffs of “Nova Poshta”. In turn, the seller guarantees the integrity and serviceability of the goods when they are transferred to the delivery service

    ✔ Orders paid before 15:00 are usually dispatched the same day. In other cases, the order is dispatched the next business day from the day the order is confirmed. In the winter season or before the holidays, the term for sending an order may increase up to 5 business days

    ✔ If the buyer did not pick up the order during the free storage period at the «Nova Poshta» office, the product will be returned to the seller

    ✔ After sending the goods, the manager reports the number of the declaration by phone or SMS 

     

    • Pickup

    ✔ Pickup of the order is carried out after receiving an SMS-message or a phone call from the seller about the confirmation of the order and its readiness for delivery

    ✔ If the buyer does not pick up the order within 3 calendar days from the date of its confirmation ー the order is canceled.

     

    Payment 

    The price of goods on the site is indicated without taking the cost of delivery.

    Payment for the order is carried out in one of the following ways, at the buyer's option:        

    • Cash 

    It is carried out at the time of receipt of goods in the store or upon receipt of goods from our courier.   

    • 100% cashless prepayment

    After confirming the order, the seller sends the buyer an SMS-message with the details for payment of the goods. If the product is not paid for within 3 business days from the date of receipt of the notification, the seller has the right to cancel the order.

    • Imposed payment ( C. O. D. )

    The minimum order amount for this type of payment should be at least 500 UAH.

    Cash on delivery is allowed provided that the goods are delivered by «Nova Poshta» and a guarantee payment is made(check the size of the deposit with our managers). 

    Before you pay for the order, check the actual availability of the goods.

    The seller has the right to provide discounts on goods, hold promotions and implement loyalty programs. The conditions are indicated on the site and can be changed unilaterally by the seller. 

     

    With any method of placing an order, you can always specify the delivery address by phone!

     

    Pickup of goods is carried out at the address: Kyiv, 68/1 Pobedy ave. 

    Phone: +38 (050) 330 61 78 (Viber, Telegram)